IT Onboarding/Offboarding for Employees in 30 Minutes (is actually possible)

One of our customers - a real estate brokerage – had and still has new agents starting almost weekly. Before working with Endpoint, the organization had assigned one individual on the team to the task of IT onboarding and offboarding of the new agents. While this teammate is an incredibly talented impact player, IT is not their core role - and having to manage this task took them away from strategic business initiatives. Additionally, it was a massively frustrating and time-consuming task. Each agent set up took about 8+ hours. And this story is not unique.

In today’s fast-paced business environment, efficient employee onboarding and offboarding processes are critical for maintaining productivity, security, and compliance. Yet this remains one of the biggest challenges for small businesses because of the time and resources needed to execute it correctly and securely.

From providing hardware and devices to installing software, to setting up user accounts and access and ensuring Wi-Fi and VPN connectivity - setting up a new employee account (or disabling one) can take a significant amount of time and effort for internal teams.

At Endpoint, we manage this process entirely for customers. We genuinely want to make this critical process easier for small businesses. Because we have built a templated, modern approach using cloud-based tools, this process typically takes about 30 minutes for our team to execute.

Working with an IT managed service provider (MSP) to manage the employee onboarding/offboarding process from an IT perspective can produce massive benefits to your business. Let’s delve into the gains of outsourcing this critical IT process:

Streamlined Processes
Working with a qualified IT MSP simplifies the onboarding and offboarding procedures. With IT experts managing the process, your organization can rest assured that no critical tasks are overlooked. From setting up user accounts to configuring access permissions, each step contributes to a smooth transition.

Security and Compliance
Employee onboarding involves granting access to essential software, systems, and data. Working with a qualified IT MSP to manage this process ensures that access is granted in a controlled and secure manner. Conversely, during offboarding, revoking access promptly prevents unauthorized use of company resources. Compliance with data protection regulations is also easier when following a standardized process executed by a team of IT experts.

Cost Savings
Closing SaaS accounts, terminating VPN access, and reclaiming licenses are essential steps during offboarding. By systematically addressing these tasks, organizations avoid unnecessary costs associated with unused licenses and subscriptions. Timely account closures also prevent potential security risks. In addition, outsourcing this task to an IT MSP means soft cost savings in terms of employee time and productivity.

Efficient Resource Allocation
Teams can allocate their time and resources more effectively when working with an IT MSP to fully manage the process. Rather than manually executing this themselves, they can focus on strategic initiatives for their business. In addition, qualified and expert MSPs leverage automation tools that further enhance efficiency, allowing for multiple offboarding cases simultaneously.

Consistent User Experience
A well-structured, programmatic approach ensures that every employee receives a consistent experience during onboarding and offboarding. Whether it is configuring email accounts, providing training, or recovering company equipment, an experienced IT MSP team helps organizations to maintain uniformity.

Reduced Errors
Working with an expert IT MSP team means reducing the chance of errors during the onboarding/offboarding process. Technicians can systematically verify each step, minimizing oversights. For example, closing all SaaS accounts ensures that no lingering access points compromise security.

Employee Satisfaction & Support
Efficient onboarding sets the tone for an employee’s experience within the organization. When everything runs smoothly, new hires feel welcomed and supported. Conversely, seamless offboarding ensures that departing employees leave on a positive note, preserving the company’s reputation. When organizations outsource this IT function, they are making an investment in ensuring this piece of the employee satisfaction puzzle is always in place.

In summary, while managing employee onboarding/offboarding from an IT perspective is certainly possible to execute internally, the benefits of working with an expert IT MSP that can manage this on your behalf means enhanced security, reduced costs, and a consistent experience for all employees. There are significant benefits across the board, and it is a win-win for your organization and its employees.

Learn more about Endpoint Utility Corp’s fully managed IT, cybersecurity, and support for small businesses.